Cerner  |
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| "Before AppSight, tough customer problems pulled our developers away from their new product work for intolerably long stretches. Now that AppSight reveals the root causes, they can be instant heroes and get right back on task." |
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| CGI |
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| "AppSight allows us to analyze production problems we’d never find through performance testing and a traditional QA process, so we can recover quickly and continually deliver the highest quality applications to our clients." |
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| Clal Insurance |
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| "For example, we encounter instances where applications freeze,” Ben-David explains. In order to diagnose and solve the problem, Clal Insurance would normally need to map out all of the possible conditions under which this problem occurs and examine each until the problem was fixed. “With AppSight Black Box Software, problems can be captured, communicated and analyzed leading to fast resolution. With AppSight, we see exactly what happens during a specific transaction." |
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| Community First Bankshares Inc. |
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| CFB did not consider other software vendors. "To our knowledge, this is the only product that comes anywhere near doing this type of detailed work with relatively little tweaking on our part," Gulsvig says. The final decision to buy AppSight "really boils down to a couple of points: very little tweaking, and it would deploy onto our system with a very small footprint. We did not need to make any modifications that would be detrimental to the system." |
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| Computers in Personnel |
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| "We are seeing substantial benefits and great ROI by using the BMC AppSight Application Problem Resolution System throughout our organization and throughout the lifecycle of our products. In the last year, it has clearly saved us hundreds of development days." |
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| Cox Communications |
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| “Given the complexity of our system, resolving these kinds of application errors is very costly and time-consuming,” explains Hampton. “Recently, for example, we had a problem with a specific transaction failing to complete its update sequence through our system. It took us three days, involving two people each from three functional groups to determine that the error was the result of an Oracle database being taken offline for regular maintenance. Getting to the root cause of that problem took us over 140 man-hours. Now, AppSight enables us to record the exact movement of a transaction and the associated activity. With AppSight, we solve this kind of problem in less than an hour,” states Hampton. |
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| Crutchfield |
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| "Because AppSight enables us to find and fix such a wide range of application problems more quickly, we can maintain a more reliable technology infrastructure as our business continues to expand..." |
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| Danske Bank |
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| "We estimated AppSight would save the bank over $900,000 over a period of 5 years. A year after implementation, we calculated that our ROI for the first year of operation alone amounted to more than $1,000,000." |
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| FileNet |
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“We solve more problems quicker without increasing our staff when we use AppSight and this directly affects customer satisfaction and impacts favorably on the cost to support our products.”
- Read the press release |
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| Fujitsu Transaction Solutions |
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| "Because the problem our customer was experiencing was so intermittent, it may have been simply impossible to solve without Black Box. Using Black Box, we not only found the root cause and fixed the problem, we did it without travel costs, without taking our people away from the development work that moves us forward, and without the on-site disruption that can reduce customer confidence.” |
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| Hewlett-Packard BV |
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| "The view that AppSight gives us of our applications helps us get to the heart of a problem." |
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| Mary Kay |
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| "We turned to Identify’s patented AppSight Black Box technology during the cut-over phase so that we could quickly pinpoint problems in real-time and solve them at the root cause. It helped us get to our problems in minutes versus hours, giving us peace of mind that our applications would function smoothly with minimum interruption." |
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| Misys Healthcare Systems |
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| "To my knowledge nothing else out there remotely approaches the functionality of BMC Application Problem Resolution for eliminating the need to recreate issues before resolving them. That saves our teams a lot of time." |
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| optionsXpress |
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| "Without AppSight, we might have had to essentially re-create the entire application, examining every line, adding tracing statements, and re-compiling. With AppSight, we capture root causes in the course of production." |
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| Softrax |
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| "We’ve been growing at such a rate that we had to either raise head counts or raise our productivity,” says Don Sweitzer, director of Development at Softrax. “BMC AppSight Application Problem Resolution System has made us significantly more productive. It is a very cost-effective approach compared with increasing staffing levels and having to train a lot of new people." |
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| Station Casinos |
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| "AppSight saved us at least 30% in QA time and 15-20% in our overall time-to-market. We never would have gotten into trial on time without it. Now we’re rolling AppSight out to our Help Desk to speed up problem resolution in the field." |
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