Workshare Turns to BMC AppSight to Enable Swift Resolution of Live Application Problems

Unique technology enables a 62 percent reduction in time to resolution

NEW YORK, August 15, 2006 – BMC Software announced that UK-based Workshare, the industry-leading information security company, has deployed BMC AppSight™ software to speed triage and resolution of customer support issues and deliver on the company’s commitment to outstanding customer service.

Workshare, which boasts 900,000 users in over 5,500 organizations across 65 countries, specializes in software that enables the secure, accurate, and compliant production and exchange of high-value business documents. “Workshare solutions are often integrated with other systems, such as email and document management,” said Gene Myers, VP of Product Development for Workshare. “The complexity of each customer’s unique operational environment can make it very difficult to determine the root cause of any problem our customers might experience”.

Workshare is deploying BMC AppSight’s patented Black Box software technology to record actual application execution in the remote customer environment and capture a synchronized, real-time log of user actions, system events, performance metrics, configuration data, and code execution flow – much like the “black box” flight recorder on an aircraft captures a real-time record of a flight. BMC AppSight offers the problem resolution team role-specific views to analyze the information captured by the Black Box to rapidly pinpoint the root cause of problems related to performance, misconfiguration, coding errors, or user mistakes.

“Because BMC AppSight captures a full record of application execution, application configuration, system resources, and end-user inputs, it eliminates the need to recreate the environment and reproduce the problem in order to resolve it,” said Myers. “BMC AppSight gives us an unprecedented ability to quickly hone in and resolve software glitches. And it’s a real savior when the problem the customer is experiencing can’t be reproduced in our labs.”

Workshare has fully integrated BMC AppSight Black Box into its key business applications: Workshare Professional and Workshare Protect Enterprise Suite. In addition to using BMC AppSight for customer support, Workshare is also using the solution in development to resolve quality problems and code inefficiencies faster. BMC AppSight has also delivered value by enhancing collaboration and communication among Workshare’s geographically dispersed development and testing teams.

“Over a six-month period, AppSight helped us reduce our average time to resolution by 62.5 percent” said Workshare Co-Founder and Chief Technology Officer, Barrie Hadfield. “Not only does BMC AppSight deliver results from a purely economic perspective, it helps us deliver quality applications faster, gives a strong boost to our customer satisfaction, and enhances our brand image. We consider BMC AppSight to be a true enabler of competitive advantage for our business.”

About BMC AppSight
BMC AppSight, the industry-leading application problem resolution system, is helping over 500 enterprises and software vendors speed application delivery, increase application quality, performance, and availability, and reduce application support costs. BMC AppSight was created by Identify Software Ltd., which was acquired by BMC in May 2006. For more information about BMC AppSight, please visit www.identify.com or call 800.364.5467.

About Workshare
Workshare, an information security company, delivers secure content compliance solutions to over 5500 organizations worldwide. Workshare solutions uniquely combine policy enforcement, management control and user education to ensure safe information exchange without business disruption. Its products include Workshare Protect Enterprise Suite, Workshare Professional, DeltaView, and TRACE!. Workshare’s customer base spans small to large organizations in every industry segment with more than 62 percent of the Fortune 1000 and 85 percent of the ProServices 250. Over 900,000 professionals in 65 countries use Workshare software. The company has offices in San Francisco, New York, Chicago, Atlanta, Dallas, Washington DC, London, Frankfurt, Paris, and Sydney. Workshare is the sponsor of www.metadatarisk.org, the definitive source for content security. For more information, visit www.workshare.com.

About BMC Software
BMC Software [NYSE: BMC] is a leading global provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC solutions span enterprise systems, applications, and database and service management. Founded in 1980, BMC posted fiscal 2006 revenues of approximately $1.5 billion. For information, visit www.bmc.com.

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This press release contains forward-looking statements that involve risks and uncertainties concerning BMC Software's acquisition of Identify Software Ltd., BMC Software's expected financial performance (including without limitation as described in the quotations from management in this press release), as well as BMC Software's strategic and operational plans. Actual events or results may differ materially from those described in this press release due to a number of risks and uncertainties. Potential risks and uncertainties regarding the acquisition include, among others, the conditions to closing the acquisition such as regulatory approvals and the acceptance of BMC’s offer by Identify’s shareholders, the reaction of customers of BMC Software and Identify to the transaction and BMC Software's ability to successfully integrate Identify's operations and employees. More information about potential factors that could affect BMC Software's business and financial results is included in BMC Software's Annual Report on Form 10-K for the fiscal year ended March 31, 2005 which is on file with the Securities and Exchange Commission (the "SEC") and available at the SEC's website at www.sec.gov.